How can I place an order on your website?

Kindly follow the steps below to place an order:

Visit us on www.cosmocosmetics.ae and select the items you like, select your quantity and go to ‘Add to Cart.’
You can ‘View Cart’ or ‘Proceed to Checkout.’
Enter your Billing Details
Place Order
Please note that we are currently delivering in UAE only.

Enjoy your Shopping!

The item I want is out of stock. What should I do?

Our manufacturing site has an annual production capacity of approximately 125 million pieces so We rarely go out of stock.

However, in this unlikely case, you can send us an email on info@cosmocosmetics.ae or WhatsApp us on +971 54 3057019

Delivery

What are your delivery locations?

We offer delivery to all regions of the United Arab Emirates.

Do you offer international delivery?

We are in the process of expanding our logistics solutions and would soon be offering deliveries outside UAE. We will keep you posted.

Enjoy your Shopping!

How can I track my order?

Your order will be delivered by the expected date specified on your order. The expected delivery date is the date on or before which you can reasonably expect the item to arrive at your preferred shipping address.

When will I receive my order?

Your item will be delivered within 2-3 working days.

(Delivery times are estimates and are subject to the acceptance and approval of your order.)

What are your charges for delivery?

We offer free delivery in the UAE on all orders above AED 99.

For orders below AED 99, we charge a standard shipping fee of AED 10.

Payment Methods

What payment methods do you accept?

At the moment we accept only Cash on Delivery (COD).

Enjoy your Shopping!

Is VAT included in your prices?

A Value Added Tax (VAT) is an indirect tax that is introduced by the government. The VAT is applicable to both individuals and businesses, and is imposed on most goods and services that are bought and sold.

5% VAT will added & charged on all products.

Which currency will the payment be made in?

Purchases and shipping costs are charged in the official currency of the shipping destination.

AED – United Arab Emirates

Returns & Exchanges

How can I exchange my product?

You can log in to your account.

Navigate to My Orders.

Click on Return Item.

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Once the items have been collected by our courier service and reach our facility, we will ship out your exchange items within 3 working days.

Rules and Conditions for Exchanges:

Exchange can only be made within 7 days from the date of delivery.
The Products must be returned in their original condition and in their complete original packaging, unopened and sealed, along with any accessories associated with the Products (promotional gifts included).
Enjoy your Shopping!

What is the return notice period?

You can request for a return within 7 days upon receipt of the order.